Stakeholder
involvement
Dialog and collaboration with political decision-makers, associations, networks, and NGOs on sustainability issues helps us to better understand the societal and political framework, participate in the political debate, contribute our expertise and experience, and learn from others. DEKRA’s joint project work with the science sector is also generating important insights and ideas for the company’s own strategy. Moreover, we provide information to our stakeholders through various channels such as the DEKRA Annual Report, the Sustainability Magazine, our website, our Road Safety and Labor Market Reports, and our customer magazine DEKRA Solutions, as well as via in-house channels such as the Employee Platform (collaboration platform) and the employee magazine DEKRA One. In terms of engagement with internal stakeholders, the continuous consultation with corporate management, the systematic dialog with the relevant specialist departments, and extensive employee surveys are important sources of information for sustainability management.
Through regular dialog with our customers, we seek to increase customer satisfaction and fulfill their sustainability requirements. In our communication with our suppliers, we aim to foster fair and sustainable business relationships, set out our sustainability requirements, and reward and promote sustainability in our supply chain.
Many advantages are derived from our regular dialog with key stakeholders. It provides us with regular input and feedback about their expectations for sustainability and their views on our different services. DEKRA customers and employees agree that climate action is an increasingly relevant issue and approve of our contribution to reducing emissions. This is one of the reasons why we have stepped up our commitment in this area, joining the Science Based Targets initiative and establishing a dedicated internal emissions reduction program for all our regions. Our stakeholders advised us, for example, to improve the carbon footprint of our company vehicle fleet. This was factored in to our revised company vehicle policy and the target of switching to alternative drives.
In addition, our employees, customers, society, and NGOs emphasized the growing importance of diversity and integration for our business. This resulted in the creation of a diversity and inclusion program, including a new diversity policy for the entire DEKRA Group. In this process, we also engaged with stakeholder representatives from the science and research community and took their recommendations into consideration.
