Rapid technological transformation and ongoing globalization are bringing massive changes to all aspects of society. Not only have customers’ needs changed, there are also brand new opportunities for companies. There is a growing overlap between industry sectors that were once clearly defined. This also affects the TIC (Testing, Inspection, Certification) industry to a large extent. More than ever, it is important to recognize market changes in good time, help shape the relevant regulations, and adapt the service portfolio in line with customers’ needs and available technologies.
As a responsible, innovative, and international company in the TIC sector providing consulting, testing, certification, and audit services, DEKRA confronts the challenges resulting from changes in the demand of our customers every day. This is particularly relevant in light of the ongoing digital transformation, which has meant that services need to be provided faster, remotely, continuously, and proactively, among other things. New technologies are also changing the items which are being tested, inspected, and certified – they themselves are becoming more digital and connected.
Whether it’s big data, artificial intelligence, the Internet of Things, cyber security, remote services, virtual/augmented reality (VR/AR), or blockchain: DEKRA is seizing the opportunities presented by these changes in information technology, using them to optimize existing services and expand its business with a stronger data-driven strategy. The focus on sustainability is a guiding principle spanning all measures, standards, and processes in all DEKRA Service Divisions and regions.
Given this transformation of our business environment, we have a clear ambition to enhance our offering in various service areas such as sustainability, future mobility, and cyber security. We have therefore created five Corporate Focus Areas, which will be responsible for further developing our service portfolios in the areas they cover. This also includes the Corporate Focus Area Sustainability Services in order to more strongly promote this topic. More on this later in the magazine.
