A sustained focus
on enhancing the
DEKRA working experience
Dialog with our employees plays an extremely important role when taking any measures. In 2017, we introduced a biannual employee survey, polling their views and perceptions of their experience working at DEKRA. We carried out our third global employee survey in 2021, canvassing some 28,400 employees from 37 countries across all DEKRA regions. 20,680 employees took part, which equates to a response rate of 73 percent. The subsequent follow-up phase is just as important as the survey. The results are discussed systematically by the teams and used to develop team-specific measures. In 2021/2022, 94 percent of the planned team discussions took place – 1,254 team discussions worldwide. 4,601 measures were defined as a result. Furthermore, the regions defined targeted measures for themselves and the countries in order to address the specific feedback from employees. As a result, DEKRA is working on six engagement plans tailored to the respective regions and the specific feedback received.
In the 2021 survey cycle, the focus areas most frequently discussed by the teams were remuneration and recognition, infrastructure and processes, communication within the teams, and talent management and staffing. By actively communicating initial success stories relating to measures that have been implemented and by specifically involving management, we are working every day toward improving our employees’ working experience.
Great support for employee surveys
Just like all DEKRA locations worldwide, DEKRA North America regularly surveys its employees. These Global Engagement Surveys (GES) offer employees the opportunity to think about their workplace, and to proactively participate in the company's development. In 2021, DEKRA North America also initiated a quarterly survey to determine whether the measures being taken were having the intended effect. It is also useful for identifying new areas to consider before the next GES. Participation in the latest survey was even higher than previously, at 91 percent.
Senior Vice president QUALITY, EHS, SUSTAINABILTY, OPEX
Regional Sustainability manager
REGION AMERICAS
“Sustainability is a natural extension of our commitment to safety as a value. At the center they are both about care for people. Improving the workplace for people. Progressing society for people. Addressing climate change and the environment for people. The commitment and responsibility is toward people now as well as in the future. When I consider the impactful work we do globally with respect to sustainability and the impact it has on people at DEKRA, at our clients and in communities, our responsibility for taking action and making improvement demands intention and urgency. I’m proud and energized to be part of DEKRA’s efforts in sustainability as an imperative to - quite simply - make the world a better place. Safer. More Secure. More sustainable.”
